hovr Help & How-To Guides
Everything you need to get started with hovr's property valuation platform.
Guide 1
How to Register on hovr
Creating a hovr account takes less than a minute. You'll need an email address and a password — that's it to get started.
1
Go to the Sign Up page
Click Sign In → Sign Up in the top navigation, or go directly to hovr.com.au/sign-up.html.
Click Sign In → Sign Up in the top navigation, or go directly to hovr.com.au/sign-up.html.
2
Enter your name
Fill in your First name and Last name. These appear on your profile and valuation reports.
Fill in your First name and Last name. These appear on your profile and valuation reports.
3
Enter your email address
Use an email address you have regular access to — a verification link will be sent here.
Use an email address you have regular access to — a verification link will be sent here.
4
Create a password
Choose a password of at least 8 characters. Enter it again in the Confirm Password field. Use the eye icon to reveal what you've typed.
Choose a password of at least 8 characters. Enter it again in the Confirm Password field. Use the eye icon to reveal what you've typed.
5
Accept the Terms & Conditions
Tick the checkbox to agree to hovr's Terms of Use and Privacy Policy.
Tick the checkbox to agree to hovr's Terms of Use and Privacy Policy.
6
Click "Create Account"
A confirmation email will be sent to your inbox. Click the link in that email to verify your address and activate your account.
A confirmation email will be sent to your inbox. Click the link in that email to verify your address and activate your account.
Tip: Check your spam or junk folder if you don't see the verification email within a couple of minutes.
Guide 2
How to Complete Your Profile
Before you can order valuations, hovr needs a few details for compliance purposes. Your profile completion percentage is shown on the dashboard home screen — aim for 100%.
1
Sign in and go to your Profile
After logging in, click your name or go to Users → Dashboard. Your profile home shows a progress bar with what's still outstanding.
After logging in, click your name or go to Users → Dashboard. Your profile home shows a progress bar with what's still outstanding.
2
Verify your email address +30%
Click the verification link sent to your email when you registered. If you missed it, go to Confirm Email to resend it. A green tick will appear once confirmed.
Click the verification link sent to your email when you registered. If you missed it, go to Confirm Email to resend it. A green tick will appear once confirmed.
3
Add your mobile number +30%
Enter your Australian mobile number in the Personal Information form. Enter it in the format
Enter your Australian mobile number in the Personal Information form. Enter it in the format
04XX XXX XXX — hovr will automatically convert it to international format (+614XX XXX XXX) for SMS notifications.
4
Add your home address +30%
Enter your street address, suburb, state, and postcode. This helps hovr match you with valuers in your area.
Enter your street address, suburb, state, and postcode. This helps hovr match you with valuers in your area.
5
Set your LVR (Loan-to-Value Ratio) +10%
Enter your LVR as a percentage (e.g.
Enter your LVR as a percentage (e.g.
80 for 80%). This is used to calculate your estimated equity across your property portfolio on the dashboard.
6
Choose your user type
Select the option that best describes you:
Select the option that best describes you:
- Standard — homeowner or buyer wanting valuations for personal use
- Investor — property investor with a portfolio; unlocks the Portfolio tab
- Auditor — SMSF auditor; enables bulk upload and audit-ready reporting
- Legal — solicitor or estate administrator; enables estate valuation workflows
7
Save your profile
Click Save Changes at the bottom of the Personal Information form. Your profile percentage will update immediately.
Click Save Changes at the bottom of the Personal Information form. Your profile percentage will update immediately.
Note: A complete profile (100%) is required before you can place a valuation order. This is a legal compliance requirement — hovr is a licensed property valuation service.
Guide 3
How to Use the User Dashboard
The hovr dashboard is your control centre for all properties and valuations. Here's a breakdown of everything you can see and do.
The Stats Bar
At the top of the dashboard, four tiles show you a live snapshot of your portfolio:
Properties Registered
Total number of homes and portfolio properties you've added.
Total Value
Sum of the mid-point valuation across all your properties (based on completed reports).
Debt
Total mortgage balances you've entered for your properties.
Equity
Estimated usable equity based on your total value, debt, and your LVR setting.
The Property Tabs
Your properties are organised into three tabs:
- Homes — the property (or properties) you live in.
- Portfolio — investment properties you own. Only available for Investor user type.
- Watching — properties you're tracking or considering buying.
Adding a Property
1
Click Add a Property in the top-right of the dashboard.
2
Start typing the address — the autocomplete will suggest matching Australian addresses.
3
Select whether it's a Home, Portfolio, or Watching property, then click Save.
4
The property card will appear in the appropriate tab, showing any existing valuation data.
Selecting Properties & Bulk Actions
Tick the checkbox on one or more property cards to reveal the action bar:
- Get Valuations — order a valuation report for the selected properties.
- Schedule AI Valuations — set a recurring schedule (e.g. quarterly) to automatically revalue selected properties.
- Cancel Schedule — remove an existing automated schedule.
- Delete — remove selected properties from your account.
Tip: Use Select All at the top of each tab to quickly action your entire Homes or Portfolio list at once — useful for annual SMSF revaluations.
Guide 4
How to Order a Valuation
hovr offers five valuation types to suit different needs. Here's how to choose the right one and place your order.
Valuation Types — Quick Reference
| Type | Best for | Turnaround |
|---|---|---|
| Basic | Quick estimate for personal tracking or research | AI — minutes |
| Desktop | Refinancing, stamp duty, CGT cost base — ATO-compliant signed report | AI + valuer review |
| SMSF | Annual SMSF audit requirements under SISR 8.02B | AI + valuer review |
| Estate | Deceased estates, probate, and legal distribution | Registered valuer |
| Certified | Full physical inspection — bank lending, legal proceedings | Registered valuer |
Ordering Step-by-Step
1
Make sure your profile is complete
You must have a verified email, mobile number, and home address before ordering. If your profile isn't 100%, go to your Profile first.
You must have a verified email, mobile number, and home address before ordering. If your profile isn't 100%, go to your Profile first.
2
Add the property to your dashboard (if not already there)
Go to your Dashboard and click Add a Property. Enter the address using the autocomplete search and select the property class (Home, Portfolio, or Watching).
Go to your Dashboard and click Add a Property. Enter the address using the autocomplete search and select the property class (Home, Portfolio, or Watching).
3
Tick the property checkbox
On the property card, tick the checkbox in the top-left corner. The action bar will appear at the top of the screen. You can select multiple properties for a bulk order.
On the property card, tick the checkbox in the top-left corner. The action bar will appear at the top of the screen. You can select multiple properties for a bulk order.
4
Click "Get Valuations"
Click the green Get Valuations button in the action bar. A modal will open showing all available valuation types with their current pricing.
Click the green Get Valuations button in the action bar. A modal will open showing all available valuation types with their current pricing.
5
Select your valuation type
Choose from Basic, Desktop, SMSF, Estate, or Certified. Not sure which one? See the When and Why guide or use the AI Valuation Advisor in your dashboard.
Choose from Basic, Desktop, SMSF, Estate, or Certified. Not sure which one? See the When and Why guide or use the AI Valuation Advisor in your dashboard.
6
Add any special instructions (optional)
For SMSF orders, you'll be prompted to enter the SMSF Trust name and trustee name. For Estate orders, enter the client reference. Add any notes in the comments field if needed.
For SMSF orders, you'll be prompted to enter the SMSF Trust name and trustee name. For Estate orders, enter the client reference. Add any notes in the comments field if needed.
7
Add to cart and complete checkout
Review your cart summary and proceed to payment. Orders are processed securely via Stripe. Once payment is confirmed, your valuation is queued immediately.
Review your cart summary and proceed to payment. Orders are processed securely via Stripe. Once payment is confirmed, your valuation is queued immediately.
8
Receive your report
For Basic and Desktop reports, the AI generates your PDF within minutes and it will appear on your dashboard property card. For SMSF, Certified and Estate reports, a registered valuer will review and sign the report before it's delivered — you'll receive an email notification when it's ready.
For Basic and Desktop reports, the AI generates your PDF within minutes and it will appear on your dashboard property card. For SMSF, Certified and Estate reports, a registered valuer will review and sign the report before it's delivered — you'll receive an email notification when it's ready.
SMSF Auditors: Use the Bulk CSV Import feature in the dashboard to submit multiple properties at once. Upload a CSV with addresses and the system will queue all valuations in a single batch.
Video Guides
Registration
User Registration Walkthrough
A quick screen-recorded walkthrough of signing up for a hovr account — from the sign-up page through to your verified account.
1 min 5 sec
More videos coming soon
We're adding walkthroughs for ordering valuations, using the dashboard, and SMSF bulk imports.
Still have questions?
Our support team is happy to help with anything not covered above.