How-To Guides Getting a Valuation

How to Order a Property Valuation

From address entry to report delivery — the complete walkthrough.

Takes about 5 minutes Secure Stripe checkout AI reports delivered instantly
1. Start 2. Property 3. Reason 4. Valuation Type 5. AI or Human 6. Final Details & Files 7. Checkout 8. Delivery
Overview

The ordering process at a glance

Ordering a valuation on hovr takes around 5 minutes. Each part of the form appears once the one before it is complete:

1 · Start 2 · Property 3 · Reason 4 · Type 5 · AI or Human 6 · Details & files 7 · Checkout 8 · Report
1

Where to start

There are two ways to begin a valuation order:

Option A
From the home page

Go to hovr.com.au and type your property address into the large search bar on the home page. Select your address from the autocomplete suggestions — this takes you directly to the order form with your address pre-filled.

Go to home page
Option B
Direct to the order form

Go directly to the Request a Valuation page and enter your address there. Both paths lead to the same form.

Go to order form
Tip: You don't need to be logged in to order — you are only asked for your name and email at the end, once you have seen the price. If you sign in first, your details are pre-filled.
2

Find your property

A
Start typing the street address
Begin typing the street number and name (e.g. 14 Smith Street). A dropdown of suggestions will appear as you type. For a unit, include the unit number (e.g. 7/40 Smith Street).
B
Select your address from the list
Click on the correct address in the suggestions. The form confirms the full address and a map appears showing the property location.
C
Check the property type
hovr looks up the property type for you — house, unit, vacant land, commercial, industrial, rural and so on. Check it is right and change it if not: it decides how the property is valued and which details you are asked for later.
Important: you must select an address from the autocomplete list — do not just type and press Enter. The system needs to confirm your property's exact location.
3

Choose your reason for the valuation

Select the reason that best describes why you need this valuation. It decides which valuation types are offered and how the report is framed — a report ordered for stamp duty or court use must meet different requirements to one ordered out of interest.

Interest / Watching
Buying or Selling
Mortgage
SMSF Return
Capital Gains Tax
Stamp Duty
Legal Matters
Property Settlement

Once you select a reason, the next step (valuation type) appears automatically.

4

Select your valuation type

Not sure which type to choose? Here's what each one is for:

Basic AI only

A short automated report with no site visit. Good for general interest or a fast indicative figure. Delivered in minutes.

Desktop

A full report with comparable sales evidence and no site visit. Suitable for CGT, stamp duty, mortgage, and general advisory purposes.

SMSF Audit ATO compliant

For SMSF annual returns. ATO-compliant and meets SISR 8.02B requirements. You will need your SMSF trust name and the legal name of the property owner.

Certified Site visit included

A full formal valuation with a site inspection, signed by a registered valuer. Required for legal, finance, or court proceedings. Human only.

Legal / Estate Site visit included

For deceased estates, probate, family law and other legal matters. Inspected and signed by a registered valuer. Human only.

Some types and properties ask for a little more:

A
SMSF Audit
Two extra fields appear — SMSF Trust Name and Legal Name of Property Owner. Both are required for the ATO-compliant report.
B
Commercial and industrial properties
Enter the passing rent and outgoings, and any lease details you have — tenant, lease type and expiry, car spaces, building grade. For industrial, office and warehouse areas, clearance height, hardstand, loading docks, power and cranes help too. The rent and outgoings you enter are used as the recorded figures.
C
Rural properties
Enter the land area, as rural land is valued per hectare.

Once you select a type, the next step (choosing your valuer) appears automatically.

5

Choose AI or Human valuer

Select how you want your valuation completed. Some combinations are fixed — Certified and Legal / Estate are always human, Basic is always AI, and some reasons (such as stamp duty or court use) require a human valuer.

⚡ AI Valuation

An automated report built from comparable sales and market data, with each sale adjusted to your property. Delivered almost instantly — typically within a few minutes of payment.

If AI can't complete the report, it will automatically be assigned to a human valuer at no extra charge.

👤 Human Valuation

A certified, registered valuer personally reviews and completes the report using data from Domain, REA, or Cotality.

Typically delivered within 1–3 business days.

6

Final details, photos & documents

A
Add details for the valuer (optional)
Anything that will help: recent renovations, special features, access arrangements, a lease in place, important dates. On a phone, tap Add details for the valuer to open the box.
B
Add photos & documents (optional) New
Click Add photos or documents and choose your files. Each one uploads straight away and gets a description box — say what it shows, e.g. Renovated kitchen 2023, View from the balcony, Survey plan or Previous valuation 2022. Every file needs a description before you can add to cart.
  • What to add: photos inside and out (kitchen, bathrooms, living areas, views, recent work) and documents such as a previous valuation, survey or strata plan, floor plan or lease.
  • Files accepted: JPG, PNG and PDF — up to 10 files, photos up to 20 MB and PDFs up to 25 MB each.
  • Security: every file is checked and virus-scanned. Photos have their location (GPS) data removed.
  • How they are used: a human valuer sees every file and chooses which photos go in your report. For an AI valuation, each file is read as a valuer would read it — condition, finishes, views, features, and what a plan shows — and that evidence is used in the valuation. Your best photos may appear in the report with a short caption.
Only upload photos you own or have permission to use. Photos carrying an agency watermark are not placed in AI reports.
C
Optional extras and fees
For Legal / Estate valuations you can add a Statutory Affidavit signed by the valuer, for matters that may go to court or a tribunal. For a NSW stamp duty valuation, a site visit fee is added automatically, as Revenue NSW requires an inspection.
D
Check the price and date
The price is shown with its breakdown — base rate plus any surcharge for property type, size or distance. Set the Date of Valuation only if you need the value at a past date (for example for CGT or a date of death); otherwise leave it as today.
E
Tell us where to send the report
Enter your first and last name and email address — your report and status updates are sent here. You can also add a company name and ABN to appear on your tax invoice. Then click Add to Cart.
7

Check out and pay

A
Review your cart
Check each valuation in your cart. You can add more properties before paying.
B
Enter a discount or referral code (if you have one)
The discount is shown before you pay.
C
Pay by card or direct deposit
Pay by card on the secure Stripe checkout page, and your valuation starts as soon as payment is confirmed. Or choose Direct Deposit to pay by bank transfer — you'll be shown the bank details and your valuation starts once the payment is received.
Card payments are processed securely by Stripe. Your card details are never stored on hovr's servers.
8

Receive your valuation report

Once your valuation is completed you'll receive an email with your report. Delivery times depend on the type you ordered:

AI reports

Delivered within minutes of payment confirmation.

Human-signed reports

Typically 1–3 business days depending on property type and location.

Your valuer may email you a request for more information while they work — reply through the link and you can attach files there too. Check your spam or junk folder if you don't receive your report email within the expected timeframe. If you have a hovr account, your report is also available in your dashboard.
FAQ

Frequently Asked Questions

No. You can order as a guest by entering your name and email on the order form. However, creating a free hovr account lets you track orders, access completed reports from your dashboard, and have your details pre-filled automatically.

AI-generated reports (Basic and Desktop AI) are delivered within minutes of payment. Human-completed reports — SMSF Audit, Desktop Human, Certified, and Estate — are typically delivered within 1–3 business days after a registered valuer reviews and signs the report.

An AI valuation is generated automatically using market data from multiple sources and is delivered almost instantly. A human valuation is completed and personally signed by a certified, registered valuer. Human valuations are required for legal, court, or formal lending purposes. If AI cannot complete your valuation, your order is automatically reassigned to a human valuer at no extra charge.

You'll need your SMSF Trust Name (e.g. Smith Family Superannuation Fund) and the Legal Name of the Property Owner (e.g. Smith Family Super Pty Ltd as Trustee). Both are required for the ATO-compliant report that meets SISR 8.02B requirements.

Yes. hovr supports valuations for residential, commercial, retail, office, industrial, and warehouse properties across Australia. Simply enter the property address and the platform handles the appropriate valuation approach.

Yes. Card payments are processed by Stripe, a PCI-DSS compliant payment provider, and hovr never stores your card details. You can pay by Visa, Mastercard or American Express, or choose Direct Deposit to pay by bank transfer.

Yes. In the final step of the form you can attach up to 10 photos or documents — JPG, PNG or PDF — each with a short description of what it shows: interior photos, views, recent renovations, a previous valuation, a survey or strata plan. Every file is virus-scanned. A human valuer sees all of them and chooses which photos go in your report; for an AI valuation, each file is read as a valuer would read it and used as supporting evidence, and your best photos may appear in the report. See step 6.

If the AI system is unable to complete your valuation — for example due to insufficient comparable sales data for a unique or rural property — your order is automatically assigned to a human registered valuer at no additional cost.

A Desktop valuation is the most common choice for CGT and stamp duty purposes. It provides a detailed written report with comparable sales evidence that satisfies ATO and state revenue office requirements. Select Capital Gains Tax or Stamp Duty as your reason and the platform will guide you to the right type.

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