How-To Guides Getting a Valuation

How to Order a Property Valuation

From address entry to report delivery — the complete walkthrough.

Takes about 5 minutes Secure Stripe checkout AI reports delivered instantly
1. Start 2. Your Details 3. Property Address 4. Reason 5. Valuation Type 6. AI or Human 7. Checkout 8. Delivery
Overview

The ordering process at a glance

Ordering a valuation on hovr takes around 5 minutes. Here's the full process:

1 · Start 2 · Your details 3 · Address 4 · Reason 5 · Type 6 · AI or Human 7 · Checkout 8 · Report
1

Where to start

There are two ways to begin a valuation order:

Option A
From the home page

Go to hovr.com.au and type your property address into the large search bar on the home page. Select your address from the autocomplete suggestions — this takes you directly to the order form with your address pre-filled.

Go to home page
Option B
Direct to the order form

Go directly to the Request a Valuation page and enter your address there. Both paths lead to the same form.

Go to order form
Tip: You don't need to be logged in to order — but if you have a hovr account and sign in first, your name and email will be pre-filled automatically.
2

Enter your details

A
First and last name
Your full name is required for insurance purposes and will appear on the valuation report.
B
Email address
Enter an email address you check regularly. Your completed report and any status updates will be sent here.
These fields are pre-filled automatically when you are signed in.
3

Search your property address

A
Start typing the street address
Begin typing the street number and name (e.g. 14 Smith Street). A dropdown of suggestions will appear as you type.
B
Select your address from the list
Click on the correct address in the suggestions. The form will confirm the full address and a map will appear showing the property location.
Important: you must select an address from the autocomplete list — do not just type and press Enter. The system needs to confirm your property's exact location.
4

Choose your reason for the valuation

Select the reason that best describes why you need this valuation. This helps match you to the most appropriate report type.

Interest / Watching
Buying or Selling
Mortgage
SMSF Return
Capital Gains Tax
NSW Stamp Duty

Once you select a reason, the next step (valuation type) will appear automatically.

5

Select your valuation type

Not sure which type to choose? Here's what each one is for:

Basic AI only

A quick automated estimate using market data. Good for general interest or a fast indicative figure. Delivered in minutes.

Desktop

A detailed report using comparable sales evidence. Suitable for CGT, stamp duty, mortgage, and general advisory purposes.

SMSF Audit ATO compliant

Required for SMSF annual returns. ATO-compliant and meets SISR 8.02B requirements. You will need your SMSF trust name and trustee details.

Certified Registered valuers

A full formal valuation signed by a registered valuer. Required for legal, finance, or court proceedings. Human only.

Estate Registered valuers

For deceased estate administration, probate, and legal distribution. Signed by a registered valuer. Human only.

SMSF orders: after selecting SMSF Audit, two additional fields will appear — SMSF Trust Name and Legal Name of Property Owner. Both are required for the ATO-compliant report.

Once you select a type, the next step (choosing your valuer) will appear automatically.

6

Choose AI or Human valuer

Select how you want your valuation completed. Note that some valuation types are fixed — Certified and Estate are always human, and Basic is always AI.

⚡ AI Valuation

An automated report generated using market data from multiple sources. Delivered almost instantly — typically within a few minutes of payment.

If AI can't complete the report, it will automatically be assigned to a human valuer at no extra charge.

👤 Human Valuation

A certified, registered valuer personally reviews and completes the report using data from Domain, REA, or Cotality.

Typically delivered within 1–3 business days.

7

Add to cart and complete payment

A
Review the price summary
The price for your selected valuation type is shown before you proceed. For SMSF orders, a distance surcharge may apply for rural or remote properties.
B
Add any optional extras
For Estate valuations, an optional Sworn Affidavit add-on is available if required for probate or court proceedings.
C
Click Add to Cart
Your order is added to the cart. Review the details one final time on the checkout page.
D
Complete payment via Stripe
Enter your card details on the secure Stripe checkout page. hovr never stores your payment information. Your valuation is queued immediately on successful payment.
Payments are processed securely by Stripe. Your card details are never stored on hovr's servers.
8

Receive your valuation report

Once your valuation is completed you'll receive an email with your report. Delivery times depend on the type you ordered:

AI reports (Basic & Desktop AI)

Delivered within minutes of payment confirmation.

Human-signed reports (Desktop, SMSF, Certified, Estate)

Typically 1–3 business days depending on property type and location.

Check your spam or junk folder if you don't receive your report email within the expected timeframe. If you have a hovr account, your report is also available in your dashboard.
FAQ

Frequently Asked Questions

No. You can order as a guest by entering your name and email on the order form. However, creating a free hovr account lets you track orders, access completed reports from your dashboard, and have your details pre-filled automatically.

AI-generated reports (Basic and Desktop AI) are delivered within minutes of payment. Human-completed reports — SMSF Audit, Desktop Human, Certified, and Estate — are typically delivered within 1–3 business days after a registered valuer reviews and signs the report.

An AI valuation is generated automatically using market data from multiple sources and is delivered almost instantly. A human valuation is completed and personally signed by a certified, registered valuer. Human valuations are required for legal, court, or formal lending purposes. If AI cannot complete your valuation, your order is automatically reassigned to a human valuer at no extra charge.

You'll need your SMSF Trust Name (e.g. Smith Family Superannuation Fund) and the Legal Name of the Property Owner (e.g. Smith Family Super Pty Ltd as Trustee). Both are required for the ATO-compliant report that meets SISR 8.02B requirements.

Yes. hovr supports valuations for residential, commercial, retail, office, industrial, and warehouse properties across Australia. Simply enter the property address and the platform handles the appropriate valuation approach.

Yes. All payments are processed by Stripe, a PCI-DSS compliant payment provider. hovr never stores your card details. You can pay by Visa, Mastercard, or American Express.

If the AI system is unable to complete your valuation — for example due to insufficient comparable sales data for a unique or rural property — your order is automatically assigned to a human registered valuer at no additional cost.

A Desktop valuation is the most common choice for CGT and stamp duty purposes. It provides a detailed written report with comparable sales evidence that satisfies ATO and state revenue office requirements. Select Capital Gains Tax or Stamp Duty as your reason and the platform will guide you to the right type.

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Order your valuation online in about 5 minutes.

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